Privacy Policy

This Privacy Notice for Eklabya ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website or any website of ours that links to this Privacy Notice.
• Use our Products and Services. Eklabya provides online and professional learning programs, certification courses, career-oriented training, and related educational services. These may include programs in areas such as Data Science, Artificial Intelligence, Data Analytics, Full Stack Development, Cyber Security, Programming, SAP, and other professional skill-development domains. Personal information may be collected and processed when users browse our website, enquire about a program, register for a course, make a payment, participate in training, or request career-related support.
• Engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@eklabya.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Contact preferences

Sensitive Information

We do not knowingly process sensitive personal information.

All personal information that you provide to us should be true, complete, and accurate, and you should notify us of any changes to such personal information.

Google API

Where applicable, our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including applicable Limited Use requirements.

Information Collected From Other Sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources where applicable.

To enhance our ability to provide relevant marketing, offers, and services and update our records, we may obtain information about you from other sources, such as public databases, marketing partners, affiliate programs, data providers, social media platforms, and other third parties, where permitted by applicable law.

Such information may include mailing addresses, job titles, email addresses, phone numbers, Internet Protocol (IP) addresses, social media profiles or URLs, intent data, user behaviour data, and other information made available to us through legitimate sources.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, maintain security and prevent fraud, and comply with applicable laws.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account and keep your account functioning properly.
• To provide and administer our educational Services. We may use your information to process course enquiries, registrations, enrolments, payments, training participation, certificates, and related support.
• To communicate with you. We may use your contact information to respond to enquiries, provide service-related communications, and, where permitted, send marketing or promotional communications.
• To improve our Services. We may analyse information to understand how users interact with our website and educational Services and to improve their functionality and user experience.
• To maintain security and prevent fraud. We may process information to protect our website, users, systems, and Services.
• To comply with legal obligations. We may process information where necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
• For other purposes permitted by applicable law or with your consent, where required.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with relevant third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, restructuring, or transfer of all or a portion of our business.
• Service Providers. We may share information with third-party service providers who assist us with hosting, technology, analytics, payment processing, communications, customer support, security, or other business operations.
• Legal Requirements. We may disclose information where required to comply with applicable laws, regulations, legal processes, court orders, or governmental requests.
• Protection of Rights and Safety. We may disclose information where reasonably necessary to protect the rights, property, safety, or security of Eklabya, our users, or others.
• With Your Consent. We may share information with other parties where you have provided appropriate consent or otherwise instructed us to do so.

We do not sell personal information except where such activity is expressly permitted by applicable law and appropriately disclosed.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store information when you interact with our Services.

We may use cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our Services.

These technologies may help us:

• Maintain the security of our Services
• Prevent crashes and technical problems
• Fix bugs
• Save user preferences
• Support basic website functionality
• Understand website usage and performance
• Measure advertising and marketing performance, where applicable

We may also permit third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes, where applicable. Where required by applicable law, users may be provided with options to manage or refuse certain non-essential cookies and tracking technologies.

Google Analytics

Where Google Analytics is used on our Services, we may use it to understand and analyse website usage, traffic, and user interactions. Google Analytics may collect information such as device information, IP-related information, browser information, pages visited, and interactions with our Services, subject to Google's applicable policies and configuration. Users may manage certain Google advertising and analytics preferences through Google's available privacy and advertising controls.

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: Your information may be transferred to, stored, or processed in countries other than the country in which you reside, depending on the services and technology providers we use.

Personal information may be processed by Eklabya or by third-party service providers in locations outside your country. Where personal information is transferred internationally, we will take appropriate measures to protect such information in accordance with applicable privacy laws and this Privacy Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

We will retain your personal information only for as long as it is necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law, including for tax, accounting, legal, fraud-prevention, or other legitimate business requirements.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise such information where reasonably possible. Where immediate deletion is not possible, such as when information is stored in backup archives, we will securely store the information and isolate it from further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through appropriate organisational and technical security measures.

We have implemented reasonable technical and organisational security measures designed to protect the personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We therefore cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will never be able to defeat our security measures or improperly collect, access, steal, or modify your information. Although we will make reasonable efforts to protect your personal information, transmission of personal information to and from our Services is undertaken at your own risk. You should access our Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect or market personal information from children under 18 years of age.

We do not knowingly collect or solicit personal information from children under 18 years of age or knowingly market our Services to them. If we learn that personal information from a person under 18 has been collected without appropriate consent, we will take reasonable measures to review and delete such information where required. If you believe that we may have collected personal information from a person under 18, please contact us at info@eklabya.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location and applicable law, you may have certain rights regarding your personal information.

Depending on applicable privacy laws, you may have rights that include:

• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to request information about how your personal information is processed

Withdrawing Your Consent

If we rely on your consent to process your personal information, you may withdraw your consent at any time by contacting us using the contact details provided in this Privacy Notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. It may also not affect processing based on other lawful grounds where permitted by applicable law.

Account Information

If you would like to review, update, or terminate your account, you may:

• Log in to your account settings and update your account information, where available.
• Contact us using the contact information provided below.

Upon a valid request to terminate your account, we may deactivate or delete your account and information from our active databases, subject to applicable legal, regulatory, security, fraud-prevention, or legitimate business requirements. For questions or requests relating to your privacy rights, please email info@eklabya.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting that can signal a preference regarding online tracking. At this stage, there is no universally accepted technical standard for recognising and implementing DNT signals. Accordingly, we may not currently respond to DNT browser signals or similar mechanisms that automatically communicate your choice not to be tracked online. If applicable standards or legal requirements change, we may update this practice through a revised version of this Privacy Notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we may update this Privacy Notice from time to time.

We may update this Privacy Notice as necessary to reflect changes in our Services, business practices, technology, or applicable legal requirements. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice on our website or by other appropriate means where required. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions, comments, or concerns about this Privacy Notice or our privacy practices, you may contact us at:

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You may have the right to request access to the personal information we collect from you, request correction of inaccurate information, request deletion of your personal information, or withdraw consent where applicable. To request to review, update, or delete your personal information, please contact us at: info@eklabya.com. We will review and respond to valid requests in accordance with applicable data protection and privacy laws. Some requests may be subject to identity verification and applicable legal limitations.